a colleague once told me that i complain a lot..hahaha..actually, that makes me wonder..do i really complain a lot? but then, only 1 colleague has made that comment on me before...so maybe i dont really complain that much ya? haha! however, in just 1 week's time, i acutually escalated 4 persons...hahaha! but it's really not my fault...of the 4, i didnt mean to complain about 3 of them...but i do feel kinda bad but i really have no choice...*shrugs*
Complaint Case #1:
a client emailed me about some issues he has with the display of his data..and so i made a quick check on our system and noticed that there are some funny errors made by a london colleague which is whatever should be displayed is not displayed...and because these mistakes would require someone to have certain access, i have no choice but to emailed my boss for his help...BUT this boss of mine did not rectify the error but instead, he sent another email to the boss of the london colleague telling the manager all the mistakes that my london colleague has made...*sighz* now it seems like i have made a complaint about the horrible job that my london colleauge has made but seriously, i didnt mean it that way...and so when i asked my london colleague for an update when i got another bugging message from the client...my london colleague told me..." you should have just emailed me and not my team leader" aiyoh...i think i just made an enemy in London...*sighz*
Complaint Case #2:
i have a US counterpart whom i've been working quite closely with...she's fine but just that she needs tons of reminders to get a job done..and so one of my daily tasks is to send her reminder emails about certain things which is being done wrongly...finally, i got sooo irritated with her non-responsiveness..i sent a loooooong email to her..detailing her about every single errors that i've spotted and requested for an update from her...and i copied my boss but i did mention to my boss that i'm just copying him to tell him that this is a difficulty which i'm facing now and if my US counterpart still doesnt respond...then i would need his help to escalate...but guess what? after i sent him this email..he forwarded my email to her manager...*sighz* BUT it really worked..the next day, my US counterpart finally messaged me and even offered to go onto a call...however, this call never happen as she has forgotten about it AGAIN..*sighz*
Complaint Case #3:
i was having problem with another london colleague as her non-update has caused several problems for us in Asia..and so i sent her team leader an email...asking who should i ask for help as the london colleague mentioned that she had no idea what i was talking about...i informed my boss and he too sent an email to the manager...*sighz* this is like double escalation...and then later the afternoon...this london colleague messaged me and asked me what is the whole saga about...and i guess i just made another enemy in london..BUT i must say..all these escalations do work....now the things to be updated are being updated..hahaha!
Complaint Case #1:
a client emailed me about some issues he has with the display of his data..and so i made a quick check on our system and noticed that there are some funny errors made by a london colleague which is whatever should be displayed is not displayed...and because these mistakes would require someone to have certain access, i have no choice but to emailed my boss for his help...BUT this boss of mine did not rectify the error but instead, he sent another email to the boss of the london colleague telling the manager all the mistakes that my london colleague has made...*sighz* now it seems like i have made a complaint about the horrible job that my london colleauge has made but seriously, i didnt mean it that way...and so when i asked my london colleague for an update when i got another bugging message from the client...my london colleague told me..." you should have just emailed me and not my team leader" aiyoh...i think i just made an enemy in London...*sighz*
Complaint Case #2:
i have a US counterpart whom i've been working quite closely with...she's fine but just that she needs tons of reminders to get a job done..and so one of my daily tasks is to send her reminder emails about certain things which is being done wrongly...finally, i got sooo irritated with her non-responsiveness..i sent a loooooong email to her..detailing her about every single errors that i've spotted and requested for an update from her...and i copied my boss but i did mention to my boss that i'm just copying him to tell him that this is a difficulty which i'm facing now and if my US counterpart still doesnt respond...then i would need his help to escalate...but guess what? after i sent him this email..he forwarded my email to her manager...*sighz* BUT it really worked..the next day, my US counterpart finally messaged me and even offered to go onto a call...however, this call never happen as she has forgotten about it AGAIN..*sighz*
Complaint Case #3:
i was having problem with another london colleague as her non-update has caused several problems for us in Asia..and so i sent her team leader an email...asking who should i ask for help as the london colleague mentioned that she had no idea what i was talking about...i informed my boss and he too sent an email to the manager...*sighz* this is like double escalation...and then later the afternoon...this london colleague messaged me and asked me what is the whole saga about...and i guess i just made another enemy in london..BUT i must say..all these escalations do work....now the things to be updated are being updated..hahaha!
Complaint Case #4:
this one is made against Coffee Bean and Tea Leaf...one fine afternoon, my colleagues and I made our way to the republic branch to get some coffee and we ordered 2 drinks...something decaffed...anyway, while waiting, my colleague reminded the staff gently that she wants her decaffed..and before she could finished her sentence..the staff snapped at her: " ya ya, we know..we're making it now!" seriously, we were so appalled by that behavior..we were not even demanding or making nasty remarks..we have spoken in polite manner but in return, we got snapped..this is astrocious...when we got back to the office, my colleague and I both wrote an email to give our negative feedback...saying that we were really upset and unhappy with the kind of service we have recieved from Coffee Bean..and all they could give us was an apology email indicating that they have spoken to the person in great length and such things will not happen again..blah blah blah..seriously, i do not think that they have done a proper job in handling this complaint as i wasnt satisfied at all with their reply...i was actually pondering if i should escalate this to the US office..but then again, it was not my coffee..hahahaha..i'm just a kay-poh friend... haha!
this one is made against Coffee Bean and Tea Leaf...one fine afternoon, my colleagues and I made our way to the republic branch to get some coffee and we ordered 2 drinks...something decaffed...anyway, while waiting, my colleague reminded the staff gently that she wants her decaffed..and before she could finished her sentence..the staff snapped at her: " ya ya, we know..we're making it now!" seriously, we were so appalled by that behavior..we were not even demanding or making nasty remarks..we have spoken in polite manner but in return, we got snapped..this is astrocious...when we got back to the office, my colleague and I both wrote an email to give our negative feedback...saying that we were really upset and unhappy with the kind of service we have recieved from Coffee Bean..and all they could give us was an apology email indicating that they have spoken to the person in great length and such things will not happen again..blah blah blah..seriously, i do not think that they have done a proper job in handling this complaint as i wasnt satisfied at all with their reply...i was actually pondering if i should escalate this to the US office..but then again, it was not my coffee..hahahaha..i'm just a kay-poh friend... haha!
mmm...seriously, do i complain a lot? haha! but these are justified complaints! :)
6 comments:
Really interesting to hear all your work complaints. The email thingy is getting to us all.. cannot cc this, careful with words, use more 'pls'. hahaa. escalations work perfectly ya.. can imagine those lazybums rushing to do their work after receiving your arrow.
-Corey
Its not just you everyone complaints every singaporean complaints its in our blood man.
better to have done what you did than to be a silent pushover!! anyway, you didn't go overboard mah. like corey said, it's interesting to read abt your work complaints.
Interesting indeed but not surprised at all, especially coming from America, its nothing new.
They are just a bunch of clock-watchers, their own "private" business always comes before all work that is urgent, even when it is their basic work scope.
It's not you lah, it's them. Seriously!!! My school administration department also like that, all the things you see on tv or @ the movies about america is just another ahem "hitler" style propaganda ... totally BS.
DL
Corey: haha! interesting right?
Kel: tell me about it...but i love to complain! haha!
Pearlyn: i also didnt think i went overboard..haha! thanks!
DL: ya..tell me about it..all the hollywood stuff is making me hallucinate...
bad cust svc is prevalent in Singapore, waste of $ paying for 10% svc charge! but yah, singaporeans are very demanding too. pot calling the kettle black
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